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Fast, Free Shipping

30-Day Money-Back Guarantee

12-Month Hassle-Free Warranty

Lifetime Customer Support

Fast, Free Shipping

30-Day Money-Back Guarantee

12-Month Hassle-Free Warranty

Lifetime Customer Support

Fast, Free Shipping

30-Day Money-Back Guarantee

12-Month Hassle-Free Warranty

Lifetime Customer Support

Fast, Free Shipping

30-Day Money-Back Guarantee

12-Month Hassle-Free Warranty

Lifetime Customer Support

Warranty

Intro

Nebula provides a straightforward warranty that is processed in the most hassle-free way possible. Products sold by Nebula as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing or contact us at support@seenebula.com with your order receipt for confirmation.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Holiday Returns Policy

Nebula has an Extended Holiday Returns Policy for 2020. Orders delivered between October 1st and December 31st, 2020 will be returnable through January 31st, 2021.

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in Nebula’s warehouse for inspection, the refund process will begin.

● Returns must include all accessories
● Items must include original packaging
● For non-quality related warranty claims, buyer is responsible for shipping costs
● For non-quality related warranty claims, Nebula refunds the cost of the product itself
● Returns may be rejected if product does not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchase not made directly through the Nebula’s online stores, please contact retailers for refunds. Please contact retailers for refunds. For qulaity-related issues, please see below.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Nebula or Nebula’s authorized resellers are covered by an extensive warranty, starting from the date of purchase.

Nebula’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims on purchases made through Nebula’s authorized distributors and retailers are handled through Nebula.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

 

● Buyer must provide sufficient proof of purchase
● Nebula must document what happens when buyers troubleshoot the product
● The defective item’s serial number and/or visible proof depicting the defect are required
● It may be necessary to return the item for quality inspection

Valid proof of purchase:

 

● Order number from online purchases made through Nebula or Nebula’s authorized resellers
● Sales invoice
● Dated sales receipt from an authorized Nebula reseller that shows a description of the product along with its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

● Returning products for any reason other than a proven defect
● Warranty claims on items taken outside the original country of purchase
● Buyer’s accidental returns
● Returning personal items
● Returning items claimed to have defects but found by Nebula quality control to be in working condition
● Returning defective items in international shipping
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from illegitimate resource

Nebula is not liable for:

● Loss of data incurred from use of Nebula products
● Returning personal items sent to Nebula

When returning items with a prepaid shipping label provided by Nebula, Nebula takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Nebula does not provide refunds for items damaged in transit for non-quality related warranty claims.

 

Authorized Resellers and Distributors

Region Official seller Warranty covers purchases from
US/CA Nebula website Nebula
US/CA Amazon.com AnkerDirect
US Amazon Vendor online
US eBay.com ankerdirect, anker_outlet_store
US Newegg.com Anker Official Store
US/CA Aliexpress.com ANKER Official Store
ANKER Officialflagship Store
US Wish.com Ankerdirect
US Costco Next Anker
US Google Express Anker
US B&H Photo in store & online
US Walmart in store & online & offline
US Costco in store & online
US BestBuy in store & online
US Target (US only) in store & online
US Micro Center (US only)IPSG/MICROELECTRONICS INC in store & online
US Woot in store & online
US Tophatter online
US ABT ELECTRONICS.COM in store & online
US Adir Intl dba La Curacao in store & online
US ADORAMA INC in store & online
US BARNES & NOBLE COLLEGE BOOKSTR in store & online
US BELK INC in store & online
US BJ'S WHOLESALE CLUB INC. in store & online
US BLOOMINGDALES in store & online
US BRANDSMART in store & online
US Canal Alarm Devices in store & online
US Dillard's in store & online
US DM/Rarewaves in store & online
US Electronic Express Inc in store & online
US EMPLOYEE PURCHASE in store & online
US GamerCandy in store & online
US GamerCandy Ebay in store & online
US HEB GROCERY in store & online
US INMOTION ENTERTAINMENT in store & online
US JUSTIN MILLER in store & online
US Kohl's in store & online
US Nebraska Furniture Mart in store & online
US OFFICE SAMPLE REQUEST in store & online
US PIP GAMING & ELECTRONICS in store & online
US Rakuten Commerce LLC in store & online
US RYMAX CORP in store & online
US RYMAXCORP.COM in store & online
US SHOPHQ in store & online
US UNBEATABLESALE.COM in store & online
US Urban Outfitters.com in store & online
US WAYFAIR in store & online
US COKeM International (US only) in store & online
US ADORAMA CAMERA INC in store & online
US ADVANCED TECHNOLOGY GROUP INC in store & online
US ALTEX ELECTRONICS LTD in store & online
US AMERINET CONSULTING LLC in store & online
US GamerCandy in store & online
US AUDIO VISUAL INNOVATIONS INC in store & online
US AZTEK SYSTEMS in store & online
US BEACH AUDIO INC in store & online
US BEACH TRADING CO. in store & online
US BLUE TECH INC in store & online
US BMROBOT LLC in store & online
US BRANDSOURCE WAREHOUSE LLC in store & online
US BZZLINK INC in store & online
US CAMCOR INC in store & online
US CANAL ALARM DEVICES INC. in store & online
US CDW LOGISTICS INC in store & online
US CE SHOWROOM INC in store & online
US COMPUCOM SYSTEMS INC in store & online
US CONTINENTAL RESOURCES INC in store & online
US DAISY WHEEL RIBBON CO INC in store & online
US DAKOTA CENTRAL TELECOMMUNICATIONS C in store & online
US DISRUPT SOURCING LLC in store & online
US ELECTRONIC CUSTOM DISTRIBUTORS INC in store & online
US ELECTRONIC SYSTEMS INC in store & online
US EMGENCE TECHNOLOGIES INC in store & online
US EMPLOYEE PURCHASE 1 in store & online
US EN POINTE IT SOLUTIONS in store & online
US ENCORE TECHNOLOGIES in store & online
US FCN INC in store & online
US FORWARD EDGE LLC in store & online
US FRONTIER TECHNOLOGY LLC in store & online
US GHA TECHNOLOGIES INC in store & online
US GLOBAL DATA CENTER INC in store & online
US GOLDEN STAR TECHNOLOGY INC in store & online
US GOVCONNECTION INC in store & online
US GOVERNMENT ACQUISITIONS INC in store & online
US GOVX INC in store & online
US INSIGHT DIRECT USA INC in store & online
US INTELLIGENT VAR TECHNOLOGY in store & online
US IT OUTLET INC in store & online
US ITSAVVY LLC in store & online
US KIENDELEO LLC in store & online
US KONICA MINOLTA BUSINESS SOLUTION in store & online
US MAC BUSINESS SOLUTIONS INC in store & online
US MAGNELL ASSOCIATE INC (VF NEWEGG) in store & online
US MICROMEM INTERNATIONAL INC in store & online
US MOMENT INC in store & online
US MOREDIRECT INC in store & online
US NETSYNC NETWORK SOLUTIONS in store & online
US OFFICE DEPOT INC in store & online
US OUT OF THE CAVE LLC in store & online
US PARAGON MICRO INC in store & online
US PC CONNECTION INC in store & online
US PC LINKS LLC in store & online
US PCM SALES INC in store & online
US PCM SALES/TIGER DIRECT in store & online
US POMEROY TECHNOLOGIES LLC in store & online
US PURCHASING POWER LLC in store & online
US SECURITY CAMERA WAREHOUSE INC in store & online
US SHI INTERNATIONAL CORP in store & online
US SIMPLY MAC INC in store & online
US SIRIUS COMPUTER SOLUTIONS INC in store & online
US SKC COMMUNICATION PRODUCTS LLC in store & online
US SMALL DOG ELECTRONICS INC in store & online
US SONIFI SOLUTIONS INC in store & online
US STANLEY CONVERGENT SECURITY SOL INC in store & online
US STAPLES CONTRACT & COMMERCIAL LLC in store & online
US STAPLES INC STAPLES DIRECT in store & online
US STEREO NORTH in store & online
US TECHNOLOGY GROUP SOLUTIONS LLC in store & online
US TECHNOLOGY INTEGRATION GROUP in store & online
US TELE COMMUNICATION INC in store & online
US TUSCALOOSA COMPUTER SYSTEMS INC in store & online
US UNIVERSITY OF MN-DULUTH in store & online
US WB. MASON COMPANY INC. in store & online
US ZEBIT INC. in store & online
US Ingram Micro Inc. in store & online
US Next Level in store & online
US Alarm Services LLC in store & online
US Fry's (US only) in store & online
US AAFES (US only) in store & online
US GameStop (US only) in store & online
US THE KROGER CO./FRED MEYER, INC (US only) in store & online
US Hammacher Schlemmer (US only) in store & online
US Drop/Massdrop online
US Mediocre Corporation
meh.com
morningsave.com
sidedeal.com
Mercatalyst.com
online
US Amazon Treasure Truck in store
US Home Depot (US only) in store & online
US Sam's Club in store & online
US oculus.com online
US A.B. Distributing, Inc.
US T mobile in store & online
US Verizon in store & online
US AT & T in store & online
US Lowe's online
US Protempo Limited in store & online
US Injured Gadget In store
US Synnex / New Age
US Touch Of Modern, Inc. online
US/EU/ Asia Apple Stores online & in store
NA Best Buy on Amazon in store & online
CA BestBuy Canada in store & online
CA Walmart Canada in store & online
CA Costco Canada in store & online
CA The Home Depot Canada in store & online
CA The Source Canada in store & online
CA The Shopping Channel/Today's Shopping Choice in store & online
CA Long View online
CA Canadian Tire in store & online
CA Canada Computers in store & online
CA Sportchek in store & online
CA RobotShop online
CA Air Miles online
CA NLI online
CA London Drugs in store
CA CP Rail online

 


 

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