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    NEBULA Credits Benefits

    Frequently Asked Questions

    Membership

    1. What is the NEBULA Credits Rewards Program?

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    The NEBULA Credits Rewards loyalty program is a program that allows customers to earn NEBULA Credits on seenebula.com (excluding third-party retailers like Amazon, eBay, Walmart, etc.) that can be redeemed for rewards and member benefits as a thank-you for their loyalty.

    2. Who is eligible to join the NEBULA Credits Rewards Program?

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    Anyone over the age of 13 in the EU or over the age of 14 in the US (or the age required by local law) can join the program.

    3. How can I enroll in the NEBULA Credits Rewards Program?

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    If you already have an account on seenebula.com, you are already enrolled. Simply log in to your account. If you don't have an account, register for an NEBULA Credits account to start earning rewards.
    Note: To earn NEBULA Credits, you must be registered for the NEBULA Credits Rewards Program.

    4. Is there a fee to join the NEBULA Credits Rewards Program?

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    No, the rewards program is free to join.

    5. Do my rewards, benefits, and NEBULA Credits have any cash value?

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    No, rewards, benefits, and NEBULA Credits earned through the loyalty program have no cash value and cannot be transferred to others.

    6. Can I merge two different NEBULA accounts?

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    No, NEBULA Credits earned on different accounts cannot be combined or aggregated for any reason.

    7. Who qualifies for priority shipping？

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    Registered members have access to exclusive perks. These bonuses include same-day shipping on orders placed before 01:00 PM PT on business days. Without this perk, orders will be shipped on the next business day.
    Earning NEBULA Credits

    1. Where can I earn NEBULA Credits?

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    NEBULA Credits can be earned on seenebula.com. To earn NEBULA Credits, you must be logged in to your NEBULA account at the time of purchase or engage in other eligible actions that qualify for rewards.

    2. When will I receive my NEBULA Credits?

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    Your NEBULA Credits will be credited to your account 30 days after the payment of your order is successful.

    3. What should I do if I believe my NEBULA Credits were not properly credited to my account?

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    If you have questions about your membership account, please contact NEBULA Customer Service at support@seenebula.com.

    4. Do NEBULA Credits have an expiration date?

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    Yes. NEBULA Credits earned after the launch date will expire one year after they are unlocked. Expired NEBULA Credits will be deducted from your account.

    5. Can I earn NEBULA Credits for previous transactions made before the launch of the NEBULA Credits Rewards Program?

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    No, it is not possible to earn NEBULA Credits for previoustransactions. The NEBULA Credits Rewards Program is applicable only to purchases made after July 29, 2024.

    6. How can I earn NEBULA Credits?

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    You can earn NEBULA Credits in the following ways:
    • Registering for an account (one-time reward)
    • Completing your profile (one-time reward for initial completion of name, phone number, and date of birth)
    • Purchasing qualifying products

    7. Can shipping or tax fees earn NEBULA Credits?

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    No, NEBULA Credits are not earned for shipping charges or taxes.

    8. Can I earn NEBULA Credits on discounted or gift card purchases?

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    No, NEBULA Credits are not earned on discounts or credits offered in connection with a product or service.

    9. What happens to my NEBULA Credits if I return a product or cancel an order?

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    If you return a product or cancel an order, the NEBULA Credits earned from that purchase will be reversed or decreased. NEBULA Credits will also be deducted for partial refunds due to price adjustments.
    Redeeming NEBULA Credits

    1. How can I redeem my NEBULA Credits for products?

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    To redeem your NEBULA Credits, log in to your account and go to the "Redeem NEBULA Credits Rewards" section. Select the product you want and click on "Redeem Now," then fill in the shipping details and submit your request.

    2. How can I track my redeemed products?

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    a. Check the order number of your redeemed products in the "My Rewards" section. Click on the order number to go to "My Account" page and track the delivery status of your parcel.
     
    b. You will receive an order confirmation email after redemption. Once the redeemed product ships out, you will receive a shipping notification email with the tracking number.

    3. Do I need to pay for shipping on redeemed products?

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    In most cases, we offer free shipping for redeemed products. However, there may be certain products for which you need to pay shipping fees.

    4. Can I cancel, return, or exchange redeemed products?

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    No, once you confirm your redemption, you cannot cancel, return, or exchange the product. Please double-check before confirming the redemption. Contact NEBULA Customer Service at support@seenebula.com within 7 days if the products arrive damaged.

    5. Can redeemed products be shipped with products I purchased from NEBULA?

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    No. Redeemed products will be shipped separately.

    6. Can I choose the shipping date for redeemed products?

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    No, the redeemed product will be shipped out as soon as you confirm the redemption.

    7. What should I do if I have a question that isn't answered here?

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    If you have any other questions, please email NEBULA Customer Service at support@seenebula.com.

    8. Who can I contact if I have questions about my NEBULA Gift Card?

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    Please consult NEBULA Customer Service for questions about NEBULA Gift Card terms of use. For questions about other gift cards, please contact the third-party provider for assistance.
    NEBULA Credits Rewards Terms and Conditions
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